TechCorp Solutions

TechCorp Solutions had a rapidly growing customer base, but their support team was struggling to keep up. Support engineers spent hours searching through scattered documentation, internal wikis, and Slack threads to find answers. Response times were increasing, customer satisfaction was dropping, and the team was overwhelmed. They needed a way to make their knowledge instantly accessible—without hiring a larger support team.

TechCorp implemented AiSU to centralize and intelligently search their entire knowledge base. They connected: - 500+ product documentation files from Google Drive - Internal runbooks and troubleshooting guides - Previous support tickets and resolutions - Engineering notes from Confluence With AiSU's AI-powered search and embedded chat widget, support engineers could ask questions in natural language and get instant, accurate answers—complete with source citations. The team also embedded the AiSU widget directly on their customer portal, allowing customers to self-serve common questions.